Student retention is important in the management of any university especially one which is not financially independent. Administrators in such institutions need to look into ways to improve the retention rate to avoid loss of revenue. One of the methods is to ensure students are able to follow their study pathway and complete their study on time instead of dropping out. This case study looks at Wawasan Open University (WOU), a ten year old university, whose mission is to provide [an] affordable learning experience to Malaysians. Inconsistency exists between departments in the university due to unclear communication and procedures causing [a] delay in managing issues faced by some students. These students subsequently fail to enrol for the following semester. This paper will use "process mapping" and "Failure Modes and Effects Analysis" (FMEA) to establish a system that allows the university to monitor progression of these students and to highlight the need for counselling when necessary.
Material type
Electronic
Notes
Paper presented at the 31st Annual Conference of the Asian Association of Open Universities (27-29 September 2017 : Yogyajakarta, Indonesia)
Applying quality tools to improve student retention supporting process, a case study from WOU
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QualityTools_StudentRetention
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