Nature and context of services management, Quality management, Designing and improving service, Strategic capacity planning and facility design, Operation planning and scheduling
Corporate creator
Wawasan Open University
Subject
Services
Customer services
Description
This course guide introduces you the concepts and theories that will help to understand and analyses various aspects of services management, and designing and managing a service. Unit 2 focuses on quality management. Unit 3 deals with designing and improving service. Unit 4 is designed to acquaint students with strategic capacity planning and facility design. The last unit covers operation planning and scheduling.
BMG 301/05 Services Management course guide
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