http://swrc.ontoware.org/ontology#Misc BLC 301/05 Operations Management course guide en Operations management Project management and quality management Designing product, process and job Capacity, operations planning, facilities and technology in manufacturing Capacity, facilities and information technology in services Wawasan Open University Management This course guide provides a general context and the role of operations management in manufacturing and service industries. Unit 2 emphasises the importance of project management and quality management as effective tool and concept. Unit 3 provides a general perspective and the importance of product design and process selection which serves as competitive advantage before a product or service entersthe market. Unit 4 discusses the role of capacity and facilities management in manufacturing organisation from the perspective of supply-demand and how an operations manager optimally plans, controls, designs layout and manages capacity. The last Unit recognises the importance of capacity, facilities and information technology in the service industry. Electronic Wawasan Open University