2024-03-29T05:19:01Zhttps://weko.wou.edu.my/?action=repository_oaipmhoai:weko.wou.edu.my:000001692014-12-18T15:09:55Z0001800018:00090
BMG 301/05 Services Management course guideengNature and context of services managementQuality managementDesigning and improving serviceStrategic capacity planning and facility designOperation planning and schedulinghttp://weko.wou.edu.my/?action=repository_uri&item_id=169Learning MaterialWawasan Open UniversityServicesCustomer servicesThis course guide introduces you the concepts and theories that will help to understand and analyses various aspects of services management, and designing and managing a service. Unit 2 focuses on quality management. Unit 3 deals with designing and improving service. Unit 4 is designed to acquaint students with strategic capacity planning and facility design. The last unit covers operation planning and scheduling.Printed Wawasan Open University2014-07-01